Frequently Asked Questions

Reservations

  • You can easily reserve your session online. Simply select your desired experience duration (90 or 120 minutes), review our Terms of Service, and sign the electronic waiver. You’ll receive a confirmation email with all the details.

  • We have a firm 48-hour cancellation policy:

    • Cancellations made more than 48 hours before your session will receive a full refund.

    • Missed sessions or cancellations within 48 hours of your scheduled time will be charged in full.

    • To cancel or reschedule, please log in to your account.

  • Pricing depends on the session length and any seasonal promotions. Please visit our reservation page for up-to-date pricing.

  • Yes. All of our session prices are per session, not per person. Whether one guest or two guests attend, the total cost remains the same.

  • Sessions are available throughout the day. Check our availability online for current openings.

  • We regularly update our schedules and release new session availability. If your preferred date is unavailable, check back soon or sign up for our newsletter for updates.

  • If your preferred date or time isn’t available, don’t worry—spots can open up! While we don’t have a formal waitlist, we recommend checking back periodically, as availability can change. You’re also welcome to reach out to our team at refresh@wodrspa.ca, and we’ll be happy to assist you.

  • No you don’t, but creating an account will allow you to manage your reservations and receive important details about your session.

  • You can easily cancel your appointment by logging into your account on our booking platform. Once logged in, navigate to your upcoming appointments and select the option to cancel. If you need assistance with the cancellation or encounter any issues, feel free to reach out to us by email at refresh@wodrspa.ca and we’ll be happy to help!

  • All gift certificates are delivered electronically by email immediately after purchase. Each certificate includes a unique redemption code.

  • At this time, gift certificates are sent to the purchaser’s email address. You can forward the email or share the code with your recipient whenever you choose.

  • Electronic gift certificates are delivered immediately after purchase. You control when the recipient receives it by forwarding the email or sharing the code at your preferred time.

  • No — gift certificates can be purchased under your name. The recipient simply enters the code when booking their reservation.

  • Yes. We offer physical gift cards and sleeves that you can write the code into. These can be picked up from our office at 44561 Skylark Road Chilliwack, BC Monday - Friday between 8:00am and 3:00pm excluding holidays. Please email reception@westbow.ca for updated office hours.

Close-up of fern leaves against a clear sky

The spa experience

  • Your time at Wodr is a private thermal spa experience guided by the natural elements. Each spa experience includes a cedar hot tub, cold plunge, dry sauna, rain shower, and a space to unwind. You’ll move through cycles at your own pace, with herbal tea and water available. We celebrate the legacy of traditional thermal water therapies, conveying their timeless benefits with an elegant flair. Our team is dedicated to thoughtful touches and seamless service, ensuring your experience feels effortless and entirely your own.

  • Inspired by Nordic hydrotherapy traditions, a thermal spa harnesses the power of heat and cold to support circulation, reduce inflammation, and boost immunity. At Wodr, we’ve reimagined this experience in a private setting, allowing you to move through the elements at your own pace.

  • Unlike traditional spas, Wodr offers a private spa experience for an intimate, self-guided thermal experience, combining solitude, nature, and wellness-focused relaxation.

  • Absolutely! You can follow our recommended thermal experience or adjust the sequence to your preference. Each unit includes guidance cards with timing recommendations and mindfulness exercises.

  • Each spa pod includes:

    • A luxury robe, towel and face cloth

    • Herbal tea and water for hydration

    • Natural personal care products

    • A hot tub, dry sauna, cold plunge, and rain shower

    • A bathing suit (optional)

    • A reusable water bottle

    • Any small personal items for relaxation, like a book or journal

    To maintain the integrity of our space, we kindly ask that you leave any outside hygiene products at home. Our showers drain naturally through wooden slats, and many products aren’t eco-friendly or could affect the wood and surrounding environment. Don’t worry—we have everything you need on-site to refresh after your experience!

    If you have any concerns about ingredients or allergies, feel free to reach out to our Guest Experience Stewards at refresh@wodrspa.ca—we’re happy to help!

  • Each spa includes a private rain shower for rinsing before and after your session.

  • As much as we love children, Wodr is designed as a peaceful retreat to rest and unwind. For the comfort of all guests and for safety reasons, our spa experience is reserved for adults only.

  • Wodr does not offer massage treatments or steam rooms. The experience is a private thermal circuit: rain shower, soaking tub, cold plunge, and cedar sauna.

policies and safety

  • Guests must be 19 or older.

  • Yes! Our spa is designed for all seasons. Some find the experience is even enhanced by the interaction with the natural environment. However, in extreme weather, we may reschedule sessions.

  • Our address is 45434 Timberwolf Road, Chilliwack, BC.

  • Outside food and alcohol are not permitted. We provide complimentary herbal tea and water for hydration.

  • No. Each spa is drained and refilled with fresh, filtered water between guests, using natural filtration methods.

  • Hydrotherapy may not be suitable during pregnancy. Please consult your doctor before booking.

  • We strive to make Wódr a welcoming space for all guests. If you have any accessibility needs, please reach out to our Guest Experience team at refresh@wodrspa.ca before booking. We’d love to discuss how we can best support your experience.

  • Our spas are designed for individual use and can accommodate a maximum of two guests. Check our booking options for availability.

  • Visit our Careers Page for open positions and application details.